Clear, fair policies that protect both you and our business
No fee. Cancel anytime with at least 12 hours notice before your scheduled appointment.
$50 late cancellation fee applies if you cancel with less than 12 hours notice.
$50 fee. We understand emergencies happen, but last-minute cancellations prevent us from serving other customers.
No fee if service is canceled due to bad weather. Your safety and ours comes first.
If you notice any streaks, smudges, or missed spots within 48 hours of your cleaning, just let us know. We'll come back and fix it at no charge.
Report any issues within 48 hours for a free comeback service to make it right.
New dirt, pollen, rain spots, or debris are considered environmental and not part of the original job. A new cleaning appointment can be scheduled at the regular rate.
We do not offer refunds, but we stand by our work and will always make things right if something was missed on our end.
Have questions about our policies? We're happy to help!
Call 518-556-2402